Terms & conditions

Sending a request through this website does not create a booking. Your trip is confirmed when we reply in writing with availability and a fixed price.

Unless agreed otherwise, tours, transfers and balloon flights are paid on the day. Cruises and hotels may require a deposit, which we always state in writing before you pay.

Day tours and transfers can be cancelled free of charge up to 24 hours before pickup. Balloon flights are refunded in full if we cancel for weather or aviation restrictions. Cruise and hotel deposits follow the supplier's policy, shared before booking.

We are a licensed Egyptian tour operator. We arrange services with vetted guides, drivers and operators, and we stay reachable throughout your trip to resolve anything that goes wrong.

We recommend travel insurance covering cancellation, medical care and adventure activities such as hot air balloon flights.